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  News Release
The following is a news release from the Oregon Teacher Standards and Commission. If there are more details that we can provide for you, please feel free to contact us (see Contact Us).
  Released: Wednesday, September 15, 2004 at 5:00 PM
Thank you everyone for your patience lately. Many folks have phoned or emailed with concerns about the service these past few weeks. TSPC staff is working full time and over time to try to address the volume that we have been experiencing:

Live telephone conversations with customers (2 TSPC staff):

June: 1568
July: 1482
August: 1816

Total telephone calls coming into TSPC (all lines, includes messages left):

June: 2788
July: 3281
August: 3652

Total walk-in customers (Same 2 people answering the phones):

June: 352
July: 504
August: 705

Total email received by "contact.tspc" (includes phone messages converted into email)(1-2 TSPC staff):

June: 1756
July: 2005
August: 2559

Total applications received (other 9 months average 1625/mn):
June: 2481
July: 2869
August: 2266

Documents received (data input and scanning) (other 9 months average 5864/mn):

June: 11,124
July: 13,064
August: 12,096

Expedited License Requests (must issue an emergency license within 2 days):

August 1 to September 8, 2004: 809
Last year same time: 762

We are making every attempt to serve you as quickly and with as high quality as possible over the next several weeks as we work to catch up. Thanks to everyone for your patience and if you have a question or issue that can wait just a little while, we will GREATLY appreciate serving you in early October.

Vickie Chamberlain, Executive Director

Vickie Chamberlain
Executive Director
Teacher Standards and Practices Commission
(503) 378-6813


  Archived: October 15, 2004  [VC:186-1] 
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